FAQ For Customer


 

It is necessary to have an account with Homemartshops?

Yes, it's necessary to log into your Homemartshops account to shop. You'll have access to a personalized shopping experience including recommendations and faster check-out.

What are the benefits of buying an item with Homemartshops?

Items with the Homemartshops assured are extensively quality checked from storage to transit safe packaging and also comes along with fast & free delivery from our best sellers.

Free shipping for orders above Rs. 500

What is Homemartshops Buyer Protection?

Homemartshops Buyer Protection helps shoppers in case they have concerns with product bought and haven't a satisfactory solution from the seller.

Under this program, we look into your concern on a case-by-case basis & do our best to be fair to both parties. Homemartshops decision on the resolution will be final for the concern raised.

Do sellers on Homemartshops ship internationally?

No, currently sellers on Homemartshops only ship within India.

Why I will see different prices for the same product?

You will see different prices for the same product, as it could be listed by many Sellers.

Is any installation offered for all products?

Installation and demo are offered for certain items by sellers through the brand or an authorized service provider. Please check the individual product page to see if these services are offered for the item.

I can order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as 'Out of Stock' or 'Temporarily Unavailable' is not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Homemartshops.

What does 'Out of Stock' mean?

An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' features to know once it's available with sellers for purchase.

I can club my orders from different sellers to be delivered together?

There is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

How does Instant Cashback work?

Instant Cashback is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

There are any hidden charges (GST or Tax) when I was shop on Homemartshops?

There are NO hidden charges when you shop on Homemartshops. The price you see on the product page is final and it's exactly what you pay.

 

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