We thank you and appreciate your use of the platform. Please read
the policy, conditions and process carefully as they will give you important
information and guidelines about your rights and obligations as our customer, concerning
any purchase you make through us. The policy concerning the processing of the refund,
shall be following the clauses as set forth:
Return policy or
returns is a scheme provided by respective vendors directly under this policy
in terms of which the option of exchange, replacement and/ or refund is offered
by the respective vendors to you. All products listed under a particular
category may not have the same returns policy. For all products, the policy on
the product page shall prevail over the general returns policy. Do refer the
respective item's applicable return policy on the product page for any
exceptions to the table below.
The return policy is
applicable only on the following products sold by the vendors and delivered to
the Customer. To entertain the Return, Policy customer has to provide the
various details as specified below –
|
Correct Product |
define with IMEI/Name/serial
number/brand/ image/barcode/article no etc and MRP undetached |
|
Complete Product |
All accessories like headphone, charger,
manuals, remote etc. should be with product. |
|
Undamaged Product |
The product should be undamaged without
any tears, scratches, dents, or holes |
|
Undamaged Packaging |
Original Packaging box should be
Undamaged |
|
Unused Product |
Unused, unwashed, unsoiled, without any
stains & non-tempered return tag/warranty seals/seals. before returning
mobile/desktop/tablet/laptop device should be formatted & screen lock
should be disabled |
Note: Some goods and products in a certain given
category are non-returnable due to the nature of the products and goods sold.
If the Seller/Vendor is unable to proceed for a replacement, the cost of the
product shall be disbursed back to the Customer’s account.
The Customer may raise a request for the Return of
the product by contacting the customer care of the Platform within 24 hours
from the delivery of the product.
A return request shall be made only upon the
Customer has sufficient proofs for the product to be damaged on delivery or the
product so delivered is incorrect.
The Return or the Refund process shall be undertaken
by the Firm or the Platform if the Customer or the User does not have
sufficient proofs towards the same.
Return by courier only
permitted. Our nominated courier service provider will pick the material within
3 working days of complaint with detail photo and description, but after
verification by our counterpart in that country as we are selling cross border
only
Refunds are done within 10 business days of receipt of the
products. The refunds are done by the Vendor. Further, the User additionally
will be provided refund options of TT/ Wire by deducting the necessary charges.
All Refund requests shall be made by the User by emailing to homemartshops@gmail.com, which
will be the official mode of communication with the Platform and the Firm. The Firm
shall waive all other means of communication made.
All Refunds shall be made only on the basis and upon investigation
by the Firm’s Customer care on following such guidelines.
|
Product Gents, Ladies, Kids,& Baby Apparels are Refund,
Replacement or Exchange within 10 Days |
|
All Home Appliance, Furniture, Jewellery, Mobile &
Electronic Product have 10 Days Replacement Only |
Replacement of the product sold to the Customer will be entertained
within 10 days of the delivery of the product when the Product so delivered is
defective and such products shall be replaced directly by the Vendor or the
authorised personnel of the brand.
As a User, you do not have the right to cancel your order upon placing
the same.
The Firm at its sole
discretion may cancel any order(s):
a.
if it suspects a User has undertaken a
fraudulent transaction, or
b.
if it suspects a User has undertaken a
transaction which is not following the Terms of Use, or
c.
in case of
unavailability of a service, or
d.
for any reason outside
the control of the Firm including causes for delivery related logistical
difficulties.
e.
if the Firm does not
want to do business with the User
Further, while all
measures are taken to ensure accuracy of service specifications and pricing,
the details of the product as reflected on the platform may be inaccurate due to
technical issues, typographical errors or incorrect service information
provided to the Firm by a distributor and in such an event you shall be
notified as soon as such error comes to the notice of the Firm. In such event,
the Firm reserves the right to cancel your order and refund any money that may
have been paid by you towards the purchase of such services or can provide the
same package that is bought by you.
We maintain a negative
list of all fraudulent transactions and non-complying users and reserve the
right to deny access to such users at any time or cancel any orders placed by
them in future.
